Q&A

ETHICS & MANUFACTURING

Where are Guikas' creations made?

Guikas creations are made in France and Europe.

Each workshop has been carefully selected to guarantee excellent craftsmanship and an impeccable level of quality.

Are the jewels made to order?

Yes. Each Guikas creation is made especially for you after your order has been confirmed.

A manufacturing period of 6 to 8 weeks should be expected before your jewelry is shipped.

Which gold do we use?

All Guikas creations are made from 18-carat gold (750 thousandths).

This alloy is composed of 75% pure gold combined with other precious metals that give it its strength and its hue: yellow gold, rose gold or white gold.

What kind of diamonds do we use?

We exclusively select natural diamonds of excellent quality.

Each stone is chosen with the utmost care for its clarity, color, and brilliance to enhance every Guikas creation.

Our suppliers adhere to the Kimberley Process, implemented to combat the trade of conflict diamonds.

Are the jewels hallmarked?

In accordance with French regulations, the creations concerned bear the regulatory hallmarks attesting to their authenticity and fineness.

You will notably find the fineness hallmark, which attests to the quality of the metal: 18-carat gold (750 thousandths); as well as the maker's mark when required.

Are Guikas creations accompanied by a certificate of authenticity?

When you purchase a creation on Guikas.com, it comes with a certificate of authenticity.

For any exchange or return, it is mandatory to include this certificate in the return package.

ORDER & PAYMENT

Can I cancel or change my order?

If your order has not yet entered production, please contact our team as soon as possible at contact@guikas.com.

We will do our best to accommodate your request.

Which payment method can I use?

You can use the following credit cards: American Express, Visa, Mastercard.

DELIVERY

Which countries do you deliver to?

We deliver in metropolitan France, in the overseas departments and territories, in the European Union, as well as in many countries around the world.

If your country does not appear in the list of delivery countries when you validate your cart, please contact a GUIKAS advisor to arrange a special delivery.

Can customs fees apply?

For deliveries outside the European Union, customs duties or local taxes may be applied by the authorities of the destination country.

These charges are the responsibility of the customer.

Is my order insured during transit?

Yes. All GUIKAS orders are shipped via a specialized carrier and are insured during transit until delivery.

How do I track my order?

When your order ships, you will receive an email containing your tracking number.

My package seems to be lost. What should I do?

We invite you to contact our team at contact@guikas.com, specifying your order number.

We will take the necessary steps with the carrier.

PACKAGING & PRESENTATION

Are the jewels delivered in a case?

Yes. All GUIKAS creations are carefully presented in their case and prepared with the utmost care.

They are therefore ready to be offered as gifts or kept in the best possible condition.

RETURNS & REFUNDS

How do I make a return?

You have 14 calendar days from the receipt of your order to initiate a return (see return conditions). ADD LINK

All requests must be made in advance to contact@guikas.com.

Our team will then provide you with the procedure to follow.

What is your return policy?

You have 14 calendar days from the receipt of your order to return your jewelry.

To initiate a return request, please send an email to contact@guikas.com stating your order number.

To be eligible for a refund, the jewelry must:

  • be returned in its original condition;
  • not have been worn or damaged;
  • be accompanied by its case and all accessories provided;
  • be returned in its original packaging;
  • be shipped within the legal period of 14 calendar days following the notification of your return request.

Once your return package is received, a return confirmation email will be sent to you after the eligibility of the return or exchange has been confirmed.

GUIKAS reserves the right to refuse any return in case of damage or other signs of use.

Who pays for return shipping?

In France, French Overseas Territories, and the European Union

We offer returns in France, French Overseas Territories, and within the European Union. GUIKAS covers the costs associated with returning your jewelry.

Any item returned without prior request to our customer service will not be accepted.

Outside the European Union

We offer returns outside the European Union. However, the costs associated with returning your jewelry remain the responsibility of the customer. Due to logistical, customs, and insurance constraints related to the international transport of precious items, any incurred fees will be deducted from the total refund amount.

Any item returned without prior request to our customer service will not be accepted.

When will I be refunded?

Upon receipt of your jewelry, it will undergo a quality control check by our team before a refund is approved. Your refund will appear in your bank account within 15 business days.

Do you offer exchanges?

We do not offer exchanges on guikas.com.

We invite you to return your order in accordance with our return policy and then place a new order.

WARRANTY & AFTER-SALES SERVICE

What is the GUIKAS warranty?

GUIKAS creations come with a one-year warranty from the date of purchase, valid for manufacturing defects.

After inspection by our workshop, if a manufacturing defect is found, GUIKAS will cover the repair or replacement of the item.

What does the warranty not cover?

The warranty does not cover:

  • normal wear and tear of the jewelry
  • scratches and marks resulting from use
  • accidental shocks
  • modifications or repairs carried out by a third-party workshop
  • damage resulting from lack of maintenance

My creation has a defect. What should I do?

Despite all the care taken with our creations, an incident may exceptionally occur.

We invite you to contact our team at contact@guikas.com, attaching photographs of the jewelry item concerned.

After reviewing your request, we will propose the most suitable solution.

Can my jewelry be repaired out of warranty?

Yes. Subject to feasibility, our workshop can provide a quote before any work is carried out.

For any inquiries, please contact us at contact@guikas.com.

CARE INSTRUCTIONS

How do I care for my jewelry?

We recommend removing your jewelry before any sports activity, swimming, or use of chemical products such as perfumes, cosmetics, or household products.

When not wearing it, store it in its case to protect it from scratches and impacts.

Can I wear my jewelry every day?

GUIKAS creations are designed for everyday wear.

However, like any precious jewelry, they require some precautions LINK HERE to preserve their brilliance over time.